Alpha Juliet Solutions FlexCo
Brand: RESPAWN Socials
Address: Herzog-Odilo-Straße 34/3, 5310 Mondsee, Austria
Email: alexander@alpha-juliet.com

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1. Introduction

We take the protection of your personal data very seriously.
Your data is processed in accordance with the applicable data protection laws, in particular the EU General Data Protection Regulation (GDPR) and the Austrian Telecommunications Act (TKG 2021).

This Privacy Policy explains how we collect, process, and protect your personal data when you use our website and related services.

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2. Data Controller

Alpha Juliet Solutions FlexCo
Herzog-Odilo-Straße 34/3
5310 Mondsee, Austria
Email: alexander@alpha-juliet.com

If you have questions about data protection, you can contact us directly at the above email address.

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3. Data We Collect

We process personal data that you voluntarily provide, for example through:

• Contact forms or inquiries

• Email correspondence

• Project or offer requests

• Social media direct messages

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Types of data processed:

• Name, email address, phone number

• Company and project information

• Content of your message

• IP address (automatically collected by the hosting provider)

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4. Purpose of Processing

Your data is processed for the following purposes:

• Responding to inquiries and preparing offers

• Managing customer relationships and fulfilling contracts

• Operating and optimizing our website

• Marketing and performance analytics

• Communication via social media, messenger services, or email

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Legal basis under GDPR:

• Art. 6(1)(b) GDPR: contract initiation and performance

• Art. 6(1)(f) GDPR: legitimate interest (business communication, analytics, and website operation)

• Art. 6(1)(a) GDPR: consent (e.g., cookies, newsletter, marketing tools)

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5. Server Logs

Our hosting provider (Wix / Cloudflare) automatically collects server log data, including:

• IP address

• Browser type and device information

• Date and time of access

• Accessed pages

This information is used for security, troubleshooting, and service stability.
Log data is automatically deleted after a limited retention period.

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6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies (e.g., pixels, local storage) to enhance user experience and analyze website performance.

• Essential cookies: Necessary for website operation; set without consent.

• Analytics / marketing cookies: Activated only with your consent via the cookie banner.

You can disable or delete cookies at any time through your browser settings.

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7. Web Analytics and Marketing Tools

We may use the following analytics and marketing services:

• Google Analytics

• Meta (Facebook/Instagram) Pixel

• TikTok Pixel

• LinkedIn Insights Tag

• Wix Analytics / Google Tag Manager

These tools may set cookies and transfer data to third countries (e.g., the United States).
Processing takes place only with your explicit consent (Art. 6(1)(a) GDPR).
You can withdraw consent at any time via the cookie settings.

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8. Social Media and External Platforms

We operate official company pages on:

• Instagram

• TikTok

• YouTube

• Discord

• LinkedIn

When you interact with these pages, the respective platform operators process your data according to their own privacy policies.
User behavior and engagement may be analyzed by the platforms.

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9. Contact Forms and Email Communication

When you contact us (via form, email, or social media message), we store and process:

• Your contact details and message content

• For the purpose of responding to your inquiry or providing offers

Data is retained for the duration of the inquiry and in accordance with statutory retention periods (usually 6 months to 7 years for business correspondence).

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10. Processors and Third-Party Services

We collaborate with selected service providers (“processors”) to deliver our services securely and efficiently, including:

• Web hosting (Wix / Cloudflare)

• Cloud storage and backups

• Email hosting

• Social media management tools

• AI-based content creation tools (e.g., ElevenLabs, Midjourney, ChatGPT)*

*AI tools are used in compliance with GDPR and applicable data protection laws. Automated processing is limited to content generation and optimization.

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11. Data Retention and Deletion

Personal data is stored only as long as necessary for the purpose of processing or as required by law.
After the purpose ceases or statutory retention periods expire, data is deleted securely.

You may request deletion of your data at any time (see Section 12).

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12. Your Rights (under GDPR)

You have the following rights regarding your personal data:

• Access – Art. 15 GDPR

• Rectification – Art. 16 GDPR

• Erasure (“Right to be Forgotten”) – Art. 17 GDPR

• Restriction of processing – Art. 18 GDPR

• Data portability – Art. 20 GDPR

• Objection – Art. 21 GDPR

• Withdrawal of consent – Art. 7 GDPR

If you believe your data has been processed unlawfully, you can lodge a complaint with the Austrian Data Protection Authority
(https://www.dsb.gv.at) or with the supervisory authority in your country of residence.

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13. Data Security

We use up-to-date technical and organizational security measures to protect your data, including SSL encryption and secure cloud infrastructure.
All systems are regularly reviewed for vulnerabilities.

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14. Updates to This Privacy Policy

We reserve the right to update this Privacy Policy as necessary to reflect changes in legal, technical, or business circumstances.
The latest version is always available on our website.

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Last updated: November 2025